Política General de Devoluciones

Condiciones de devolución:  

- Contacta con nosotros indicando tu número de pedido,que producto quieres devolver, si tienes algún problema especifico cual, si quieres que te lo cambiemos por otro producto o si prefieres la devolución del importe.

-  La devolución debe de hacerse antes de 30 días de la fecha de entrega en su embalaje correcto para el transporte (el original u otro ).

-  No se aceptaran devoluciones de productos a los que les falte mas del 10% de su peso original. Si el producto no cumple estas condiciones, cuando lo recibamos, no se podrá aceptar la devolución y el cliente deberá  hacerse cargo de los gastos de envío para recuperar.

-  En cualquier caso póngase en contacto con nosotros para cualquier incidente, seguro que podemos resolverlo.

 -  Si el embalaje esta dañado o roto es mejor no aceptar el paquete del transportista.

Resto de condiciones en el siguiente anexo internacional.



Generic Refund Policy

We accept refunds and exchanges.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

  Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at soporte@moratalla.com.

  Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at soporte@moratalla.com and send your item to: C/ Caravaca, 50, Moratalla, Murcia, ES, 30440.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 


To return your product, you should mail your product to: C/ Caravaca, 50, Moratalla, Murcia, ES, 30440

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.